Shipping policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped. 

A small note about our shipping Partner the Swiss Post : 

Congratulations to Swiss Post for once again securing the top position in the "Postal Excellence" category for the sixth consecutive year. The Universal Postal Union's Integrated Index for Postal Development, which evaluates postal organizations from 172 countries, has consistently recognized Swiss Post's outstanding performance in terms of reliability, accessibility, relevance, and resilience. Over the years, Swiss Post has set a benchmark with its high-quality services, diversification efforts, and its profound significance to Switzerland. As our trusted partner since the inception of our business, this accolade further solidifies our confidence in Swiss Post and their continued dedication to postal excellence.

 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

 

Shipping option	Estimated delivery time	Price
Switzerland	2 to 3 business days	7.90 $
Europe	3 to 5 business days	17 $
Worldwide	5 to 14 business days	17 $

How do I check the status of my order?

When your order has shipped, you will receive an email which will include a tracking number you can use to check its status. Please allow 48 hours for tracking information to become active.

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at contact@swiss-simracing-shop.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 20 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs.

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@swiss-simracing-shop.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but we will find a solution considering the situation.

If you have any further questions, please don't hesitate to contact us at contact@3dlabs.ch